Return & Refund Policy

1. Who we are

GocharPath ("we", "us", "our") is operated in affiliation with Codesofttech Software and Services, the full legal name of our parent entity ("Parent"). The Parent provides technology and business operations support for the service. When you pay or receive customer support for billing, we may process requests through the same legal and operational structure used for other offerings under the Parent.

2. Nature of our product

GocharPath primarily offers digital services and content (for example, access to tools, reports, or features delivered online). Unless we expressly sell you a separate physical good, there is ordinarily nothing to "return" in shipment form. For that reason, this policy treats refunds and cancellations as the main remedy where applicable.

3. When you may receive a refund

Subject to verification and applicable law, we will typically approve a refund or account credit where:

• Duplicate or erroneous charge — the same payment was captured more than once, or you were charged an incorrect amount clearly attributable to our systems or configuration.
• Service not delivered or unusable — you paid for a specific paid feature and, due to a fault on our side, you could not access or use it after reasonable troubleshooting (for example, persistent technical failure tied to your entitled access).
• Unauthorized transaction — you did not authorize the payment and we confirm this after reasonable investigation (you may also need to work with your bank or card issuer under their rules).
• Mandatory consumer rights — where local law gives you a non-waivable right to cancel or refund, that law will apply to the extent required.

4. When a refund may be limited or declined

To keep pricing sustainable and deter misuse, we may decline or partially refund in situations such as:

• Change of mind after delivery — you received the digital access or output you paid for and simply no longer want it, unless a promotional guarantee says otherwise.
• Subjective disagreement with astrological content — results are interpretive and informational; dissatisfaction with wording, scores, or guidance alone does not normally constitute a service failure.
• Abuse or policy violations — including chargeback abuse, fraud indicators, or breach of our Terms & Conditions.
• Third-party fees — certain taxes, FX spreads, or bank fees are outside our control and may not be recoverable from us even when a refund is approved for our portion.

5. How to request a refund or cancellation

1. Email [email protected] from the address associated with your account (or include proof of purchase and the last four digits of the card used).
2. Include: date of charge, amount, currency, description as it appears on your statement, and a short explanation of the issue.
3. We aim to acknowledge within 3 business days and decide within a reasonable period after that, depending on complexity and whether your bank or payment partner requires additional checks.

6. How refunds are paid back

Approved refunds are generally sent to the original payment method where technically possible. Timing after we approve may depend on your card issuer or bank (often several business days). If reversal is not possible, we may offer an alternative reasonable remedy such as account credit.

7. Subscriptions (if applicable)

If we offer recurring subscriptions, cancellation stops future renewals; it does not automatically refund prior billing periods unless required by law or expressly stated at purchase. Any trial conversion rules will be shown at checkout or in-product before you confirm payment.

8. Chargebacks and payment disputes

If you dispute a charge with your bank or card network ("chargeback") before contacting us, processing may be delayed and your access may be restricted while the case is reviewed.

We ask that you contact us first so we can resolve legitimate issues quickly. Frivolous or fraudulent disputes may result in account closure and recovery of fees we incur, where permitted by law and our agreements with you.

9. Payment processors

Payments may be processed by one or more third-party payment service providers. Their additional terms, privacy practices, and dispute timelines may apply. When a refund is issued, you may see it labeled by the processor or your bank in a way that differs slightly from "GocharPath" on your statement.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date will change accordingly. Material changes may also be communicated through the website, email, or in-product notice where appropriate.

11. Contact

Questions about this policy or a specific charge: [email protected]

This policy is provided for general information and does not constitute legal advice. If you are unsure about your rights, consider seeking independent advice for your jurisdiction.